News
Energy & Commodities
Oil Price Commentary: Insights into Recent Trends and Drivers
By Francesca Marrone
24 Apr 2024
Tradition Excels in Risk.net’s 2024 Energy Commodity Rankings, with 8 wins including “Best Overall Commodities Broker”
By TraditionData
Business update
TraditionData Strengthens Netherlands Footprint Through Partnership with NIBC
22 Apr 2024
Interest Rate Derivatives
Interest Rate Derivatives & FX Updates: April 2024
By Jessica Kalaria
18 Apr 2024
Product notification
25 new USD SOFR Butterfly Spreads added to package
By Ian Sams
13 Feb 2023
Email: marketdata.ops@tradition.com Telephone: +44 (0)207 198 5826 Hours: Sunday 21:00 GMT/BST – Friday 23:00 GMT/BST.
Based in Madrid, our global market data support team provides 24/6 support for our customers.
All incidents and requests via email or telephone are captured through our automated helpdesk service.
Should you require out of hours support, please contact our automated helpdesk service to create a ticket and one of our team will be in touch within opening hours.
Escalation processes will be initiated if an issue is not resolved within defined timescales. Analysts will escalate the ticket to engineering teams, who will in turn escalate to the Head of Market Data and Group CTO.
Should you need to escalate your ticket yourself, or would like to speak with a member of the market data support team, please telephone +44 (0)207 198 5826 quoting your unique ticket reference number.
Quarterly reports and service reviews are available on request from the TraditionData customer management team.
Our technical onboarding team is here to provide comprehensive support throughout the entire onboarding process, and beyond. We are available to answer any questions you may have about connecting to us via cross-connects, private networks, or VPNs, our APIs/SDKs, and any other technical queries you may encounter.
It is our goal to ensure you have the best service experience possible, from the initial onboarding process through to the continued successful running of your service.
