Credit & Fixed Income
TraditionData Expands Global Fixed Income Offering...
13 Sep 2023
TraditionData launches new SHIR OIS dataset...
By Ian Sams
11 Sep 2023
China’s Divergent Monetary Path: Navigating Economic...
By Sal Provenzano
24 Aug 2023
The cyclical relationship between inflation and...
16 Aug 2023
25 new USD SOFR Butterfly Spreads...
13 Feb 2023
Telephone: +44 (0)207 198 5826
Hours: Sunday 21:00 GMT/BST – Friday 23:00 GMT/BST.
Based in Madrid, our global market data support team provides 24/6 support for our customers.
All incidents and requests via email or telephone are captured through our automated helpdesk service.
Should you require out of hours support, please contact our automated helpdesk service to create a ticket and one of our team will be in touch within opening hours.
Escalation processes will be initiated if an issue is not resolved within defined timescales. Analysts will escalate the ticket to engineering teams, who will in turn escalate to the Head of Market Data and Group CTO.
Should you need to escalate your ticket yourself, or would like to speak with a member of the market data support team, please telephone +44 (0)207 198 5826 quoting your unique ticket reference number.
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