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Customer Service Commitment

Supporting your data delivery from day one.

OUR COMMITMENT TO OUR CUSTOMERS

At TraditionData, your success is our priority. Our business is built on the foundations of knowledge, integrity and trust.

Our dedicated teams are here to guide and provide you with the tools and knowledge you need to leverage the power of TraditionData for your business.

We are fully committed to ensuring that you, our customers, receive a professional and seamless experience from your first engagement and throughout the lifetime of our relationship.

Our Customer Service Brochure, which you can download using the button below, illustrates our commitment to the Service Experience you can expect as a TraditionData customer.

Download Customer Service Commitment brochure

Customer support

Dedicated assistance at every step

TraditionData Customer Support serves as your central point of contact for all questions related to our products.

Our support teams consist of FISD and vendor-certified market data engineers and provide global support to content, application and technical queries.

We have robust systems in place to capture and record issues accurately, a dedicated escalation process to ensure issues are dealt with in the appropriate manner, correctly prioritized and keeping you informed of progress until resolved.

Customer Support hours are from Sunday 21:00 GMT/BST – Friday 23:00 GMT/BST

Email: marketdata.ops@tradition.com
Telephone: +44 (0)207 198 5826

We offer the following standard response times:

Query raised and unique case reference number
provided: Within 5 minutes
Response and update to request: Within 4 hours
Status updates for ongoing inquiries: Every 24 hours until resolution

Market Data Support