TraditionData Strengthens Operations Team with Key Appointments

Susana brings extensive experience in building and transforming customer support teams across various industries. Prior to joining TraditionData, she served as Director of Technical Service Support at Elisa Videra, where she successfully transitioned local help desks to global operations, implementing process improvements that significantly enhanced customer satisfaction and operational efficiency. In her new role, Susana will focus on strengthening the Customer Support team, introducing automation to ensure the best support to clients.

“I am pleased to join TraditionData to spearhead their client support function. My goal is to build on the strong foundation already in place by optimizing our processes and ensuring that we continue to deliver top-tier support in a rapidly evolving market environment.” Susana D’Elia Lago, Team Lead of Market Data Customer Support.

Chris Leonard, who has been with Tradition for 10 years, has a wealth of experience across multiple desks and business areas. He began his career as a broker on the Sterling desk, responsible for pricing GBP Basis, and has spent the last three years in the Analytics team, overseeing data-producing applications across the Rates and FX business. In his new role, Chris will collaborate with the Analytics team to enhance data quality across various asset classes, including Energy & Commodities, and Fixed Income.