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We are looking for an exceptional Customer Service Agent who can handle the challenges and fast pace associated with global financial markets. Working alongside Tradition’s global data engineering teams based in London, Sydney, Madrid, Singapore and Tokyo, the ideal candidate should be a creative problem solver with strong troubleshooting skills. Based in EMEA out of our Madrid office, you will perform a critical role in ensuring our support services are second to none for our global financial customers.
The ideal candidate will have excellent customer service/support skills, preferably with previous experience supporting a 24/6 customer base. You will be pivotal in ensuring that all incidents are rapidly resolved and communicated internally across our engineering teams and our customer base.
TraditionData is a division of Tradition that provides consistent, high-quality financial market data that reflects real price interest in global OTC swaps markets, covering Interest Rate Derivatives, Energy & Commodities, Credit & Fixed Income and FX & Money Markets.
Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world’s largest interdealer brokers in over-the-counter financial and commodity related products. Represented in over 30 countries, Compagnie Financière Tradition S.A. is listed on the Swiss stock exchange.
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